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Jun 28, 2010

Welcome to Unitwise, Virtual Assistants!

We crossed another feature off the UnitWise Wish List this weekend with our new Virtual Assistant system.


Now the Heroes at UnitWise don't need assistants (okay, someone of us do have sidekicks), but we know some of you would love to have someone to help you manage your business. Well, now you can assign virtual assistants to take care of certain sections of your UnitWise account. They'll have their own login and password and will only be able to see the areas of your account that you allow them to see.


Watch the video below to see how it works.



How cool is that? It's like if Batman only let Robin into the lobby of the Batcave. The Virtual Assistant feature came about because of suggestions from our users. You wanted it, and you've got it. Can desktop programs add features like that, and not charge you for them? We didn't think so.


We've got more exciting features coming this week, so stay tuned!

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Jun 27, 2010

Start your seminar year off with a UnitWise Webinar!

Response to our webinars a couple weeks ago was overwhelmingly positive. You ladies came with questions and we had answers. There was a cap to how many people could join at a time though, so not everyone was able to join. We were receiving requests for more before we were even finished with our final session!

So we're bringing you more, just in time to kick off your Seminar year right.

Here are the details:

July 1 at 9:00 p.m. Eastern Time
This webinar will go in-depth into the Social Media and My Unit sections of UnitWise.

July 10 at 11:00 a.m. Eastern Time
This webinar will cover the entire program, start to finish.

Each webinar will last 45 minutes to an hour. If you'd like to register, send us an email at Heroes@unitwise.com and we'll send you an invite. See you at the webinar!
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Jun 26, 2010

Questions for UnitWise

We received a comment on our last post, and instead of just responding there, we thought we'd do a full post about it.


We're sure there are others out there with similar questions, so hopefully we can clear them up. Here is the comment from the last post from Kathy:


I have been looking at software for my business and came across your website. I was reading some information on your blog and wanted to get some clarification. Based upon some of the research I have done, some things you're saying don't appear to be 100% accurate. I want to be sure to make the best decision for my business. Here is what I am questioning.


Your blog says the Blvd program does not encrypt stored credit card information. I asked a friend who has their program and she said it is encrypted. She sent me the following:


Credit card numbers are now encrypted in the Boulevard database to increase the security of your customer information.


I also looked at their blog and they have information saying ProPay is not recommending ProtectPay for Mary Kay women.


Help! I just want to make the right decision for my business and all these details are confusing.

 

Thanks for commenting Kathy. We have no reason to be untruthful. Blvd* is a desktop based program. If someone were to get a hold of your computer, they could access your Blvd files just as easily as they could your family pictures and word documents. It doesn't take some kind of master hacker, anyone with enough computer know-how can mine your Blvd files for valuable customer information.

 

In Unitwise, we don't store the credit card numbers at all. We send the credit card information to Propay's ProtectPay** system using Secured Socket Layer technology. Since there are no credit card numbers stored on our systems, there's no way for anyone to get to the private information.

 

We don't stop there though. We are very particular about our customer data - credit card or otherwise. UnitWise members are under secured socket layer protection from the moment they sign in to our system. UnitWise is encrypted using the industry standard 128 bit encryption, backed up every 30 seconds, and is monitored by COMODO HackerProof security 24 hours a day. If you look at the URL when you login to UnitWise, you'll notice it says https--which is a more secure form of the Hypertext Transfer Protocol used on most public sites. Those are the same protocols used in online banking programs (for example, Bank of America has an https address, while Google has just http)

 

Propay is Payment Card Industry (PCI) certified.  They have gone through very stringent certification processes. Mary Kay*** uses them to process their credit cards: https://epay.propay.com/marykay/tutorial/

 

The information you received about ProPay not recommending ProtectPay for Mary Kay consultants is completely false. We've worked personally with ProPay. Their ProtectPay system meets the high security standards demanded by the major credit card companies. Check out this quote from ProPay's site:

 

"ProPay ProtectPay Allows direct-selling corporations to mitigate the risks of storing cardholder data, lower costs of storing and processing transactions, and simplify the management of multiple forms of payment."

 

Does that sound like something Mary Kay consultants shouldn't be using? If ProPay felt that other desktop programs like Blvd were safe, they wouldn't have dropped them. For more information about ProtectPay, click here: http://www.propaypaymentnetwork.com/protectpay.aspx

 

Thank you again for your comment and questions. We assure you, we're the real deal! We want you to
make the right decision for your business too, and we think that decision
should be to join UnitWise.
Let us know if you have any more questions, and we'll happily answer them.


*Blvd is a product of Main Street Software and is not affiliated with UnitWise

**UnitWise is a certified ProtectPay provider

***Mary Kay is not affiliated with
UnitWise

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Jun 24, 2010

Video Guides

Need help navigating the Customer Center? There's a video for that.

What about tips on how to organize your inventory? There's a video for that.

Want to know how to send out an email marketing campaign? Yep, there's a video for that too.

We're packing the UnitWise support center full of videos to help you out. If you're new to UnitWise, or you just need a refresher on how things work, take a minute to watch some of our video guides. These guides are clear, concise and easy to follow. You can open them in a different window and follow along in your own.

Click on the Support button in your UnitWise account to visit the support center. Or, you can visit our YouTube channel here: http://www.youtube.com/HeroesatUnitwise#g/u

Here's an example of our help videos. This is one of our latest guides. Using the Loan and Borrow feature.

If you can't find a video for a topic you're looking for, let us know
and we'll add it to the to do list!




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Jun 21, 2010

Get an extra 15 days free!

If you sign up for UnitWise by June 30th you can receive an extra 15 days free. That's a total of 30 days free of the best, most comprehensive Mary Kay business management software in the world.

Here's what you do:

Go to Unitwise.com

Sign up and use the promotional code JUNE2010 --make sure you type it just like that.

Bam! Now you have an extra 15 days.

You only have till June 30th to take advantage of this deal, so act now. Don't forget, once you sign up, you can refer your friends and earn more free time. When you refer four friends, you get a month free. Just click the Referral button at the top of the page to send out referrals to all of your friends. So what are you waiting for? Get over to UnitWise.com now and enjoy a full 30 days free!
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Jun 18, 2010

Get to know UnitWise!

New to UnitWise? Thinking about coming to the best program in the industry? Got questions?

We've got answers and more in the UnitWise webinars!


Below, you'll find details for each webinar. If you'd like to register for a webinar, email us at Heroes@unitwise.com and we'll send you an invite. Seats are limited, so hurry and sign up now if you'd like to learn more. All times below are Eastern Time.

 

Saturday, June 19, 11:00 a.m.

-A complete walk-through of the program.

-The walk-through should take about an hour and a half

 

Monday, June 21

Session One 10:00 a.m.

-An in-depth walk-through of the Home, Customers, Address Book and Activities sections

-At least 45 minutes long

 

Session Two 2:00 p.m.

-An in-depth walk-through of the Inventory, Accounts, Marketing, Social Media, My Unit sections

-At least 45 minutes long

 

Tuesday, June 22

Session One 10:00 a.m.

-An in-depth walk-through of the Inventory, Accounts, Marketing, Social Media, My Unit sections

-At least 45 minutes long

 

Session Two 2:00 p.m.

-An in-depth walk-through of the Home, Customers, Address Book and Activities sections

-At least 45 minutes long

Read More »

Jun 17, 2010

Introducing a new UnitWise exclusive partnership!

UnitWise does just about everything--business, customer, inventory, and financial management, plus social networking and unit organization--it's a pretty big program. With a program this big (and this awesome) we understand if you'd like a little help keeping your website, training center and recognition updated. That's why we've partnered with Cathy Koning of My Signature Sites.

Cathy's team of expert web developers and site managers have been specially trained in UnitWise. If you need help glamming up and maintaining your site, Cathy is your woman! Check out Cathy's site to see some sparkling examples. http://cathykoning.unitwise.com/Page/home

She can make your UnitWise site shine like no other company can! She can also bring your information over from UnitNet, and maintain your online presence.

Visit CathyKoning.net now to check out her UnitWise services!



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Jun 12, 2010

UnitWise: The Best in Security

There's been a recent demand from the regulatory agencies for credit card companies (and companies processing credit cards) to increase their security, in order to protect their customers. ProPay, a credit card company used by hundreds of thousands of Mary Kay consultants, is the leader in online processing.


During development of UnitWise, we contacted ProPay, knowing that many of our customers would be using their system. We showed them our security protocols and they liked what we were doing, so they worked with us to integrate their new ProtectPay system. They told us that ProtectPay was the latest and greatest security measure for the company, and that we would be the first to integrate it. On top of that, they told us that if other companies didn't increase their security standards to match the ones we were employing, they would stop supporting them.


Earlier this week we got an email from one of the MK Directors using UnitWise, with this link to a Blvd blog post. Here is a screen shot of that blog post. (From the post below: Therefore, come July 1, 2010, no matter what version of Boulevard software you are using, you will no longer be able to submit credit card transactions directly to ProPay.)


See, older programs like BLVD store customer credit card information on your computer in an unencrypted text format. The problem with that is it leaves your customers at risk. What if someone got on to that computer or if it got stolen? They could pull the credit card information off easily, no hacking required. Then you would be held responsible.

Since UnitWise uses ProPay's ProtectPay system, the credit card information is stored with them, not you. When you enter in a customer's credit card information, it goes to ProPay--all you see are the last four digits. That way, even if someone were to get into your UnitWise account, they couldn't take any of your customer financial information.


We just thought we'd send out a reminder that UnitWise is the safest, and most comprehensive program available

See, that's much safer and simpler!

*Blvd is a product of Main Street Software and is not affiliated with UnitWise

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Jun 8, 2010

Fateful True Love at Disney

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Jun 7, 2010

Super Support

Good customer and technical support is more important than some might realize. It's an odd thing, because you really only notice bad support. When a program or business has excellent support, you often come away from a problem forgetting you even had one. That's the idea behind UnitWise's support.

They just integrated a new support system that is so helpful, and so easy, it's kind of scary. The support system makes it easy for users to quickly find answers to their questions. As they type in their question, possible answers to the question pop-in below. That's right, users could get an answer before they even finish typing their question! If the answer isn't there, the UnitWise team will get it answered as soon as possible, then add that question and answer to the database.

On top of all the helpful text answers, users can also check out informative videos like the one below.


This is all in addition to the live chat and phone support! The best
customer support is the kind you don't have to think about. The kind
that doesn't put you on hold or ignore your requests. That's what the
folks at UnitWise have built, and we thought it was worth pointing out.
Read More »

*UnitWise is not affiliated with Mary Kay.

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