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May 27, 2016

How to Handle Life When Everything is a Priority

We’ve all had it happen to us once, maybe twice in our lifetime. You know, that time where everything feels like a priority?

It could happen at home, a demo, at an event, out with your Unit.

And all you want to do after the there-is-so-much-to-do-I-don’t-know-what-to-do feeling crashes on you is take a nap.

But you can’t, there’s too much to do! So how do you prioritize things when everything is a priority?

If you’re thinking there is no possible way, we’re here to tell you otherwise with some prioritizing steps.

Step # 1: Establish What Needs to be Done

Before you can start prioritizing all of your to dos, you first need to know what you need to do.

Get all of your tasks together and list them out, just to make sure you’re not missing anything. It also helps to start the prioritizing process in your mind.  

Step #2: Get Your Deadlines Together

So here is where you might start feeling overwhelmed again, but don’t! Writing down when everything is happening besides your list is easy.

Writing down the time helps you start generating your own strategy in your head of what has to happen and when.

But don’t just stop at the time, also record how long it will take you to complete each task.

Say you’re at a demo, for example, how long do you plan to spend with your client (or your Unit member’s client)? Is it going to be an hour, or are you just dropping by to wish your Unit member luck?

When you figure out how long each task will take, you’ll be able to start planning how you’re going to accomplish them all.

Step #3: Cut It in Half

So you’ve figured out what you need to do, and how long you have to do it. Now it’s time to cut it.

That’s right—cut the time you have in half.

Here’s a perfect example: Megan is hosting a Mary Kay party tonight at 8:30. She needs to be at the venue by 8 to claim her reservation. And she still has to get all the goodie baskets together. But before the party, she’s meeting with a client at 5 p.m.

It would seem like she has three hours and thirty minutes.

Nope, to make sure she has everything ready for her demo at 5 and her party at 8:30, Megan needs to cut time in half, meaning she only has an hour and a half to get ready for the party.

Why do that you ask? You can never plan for the unexpected. What if Megan runs into traffic on her way home from the demo? Or preparing the gift bags take a little longer than she expected?

By cutting her time, Megan has automatically built in an extra hour and a half that she could use. So instead of rushing at the very end, trying to get ready, she could be relaxing on the couch until it’s time to go.

Step #4: Ask for Help When You Need It

Although you’ve done everything possible to plan and prioritize your busy day, sometimes it just can’t all be done.

That’s why you should know when it’s time to ask for help.

If you can’t handle all the daily tasks, or know you won’t have time to make an appointment—let other people know.

Maybe another Unit member can jump in and handle all the goodie bags for your party, or maybe you could just stop by for a few minutes with your Unit member’s demo.

It’s alright to say, “Hey, today is crazy! Can we reschedule?”

People will understand (and relate) when you just have too much to do and not enough hours.

Step #5: Use MyUnitBuzz

Get yourself completely organized and stay connected to your Unit with MyUnitBuzz.

It’s designed to sync directly to your UnitWise account, so not only does it include the features you love about UnitWise—it has so many more to help you communicate better with your Unit.

You can assign event tasks, schedule important dates, and send customizable messages right to your Unit’s phone.

You can download the free app by clicking on this link!

So, friend! Are you ready to prioritize even the most challenging days to prioritize? We know you can!

Director or NSD? Have you used the new MyUnitBuzz app with your Unit, yet? If so, let us know how you like it in the comment section below or share it with us on our Facebook page.

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May 10, 2016

Which One of These Leaders Are You?

Imagine you have a new Consultant who isn’t performing very well. It’s clear to you and that Unit Member that they’re seriously struggling.

Yikes—that’s a bit awkward, right? You want them to do well, but it’s hard to figure out the best way to help them.

Do you coach them, do you let them figure it out on their own, or do you demand they do things differently?

And although there are several different ways to help them, how you choose to do so says more about the kind of leader you are than anything else!

There are six basic leadership styles, and each one has a different approach to handling difficult situations. So, let’s get into them and find out once and for all—which one are you?

Leadership Style #1: Commanding

This is the kind of leader who says what they want, when they want it, and expect it to be done that way the first time. They don’t offer much freedom to their Unit and don’t welcome input from individuals.

Eek! That sounds all bad, right? Well, not necessarily.

A commanding leader may sometimes be more in charge than they need to be, but it’s because they care about their work and their product. And some situations do call for an authoritative leader—it’s about figuring out what those situations are and when to use this style.

For example, if you see a Unit member making unprofessional comments on their Mary Kay site or Facebook page, it’s okay to step in and let them know what they’re doing is inappropriate.

Mary Kay Ash’s advice for giving negative feedback? “Sandwich every bit of criticism between two layers of praise.” We think she’s got a great idea there, but what else is new?

Leadership Style #2: Visionary

A visionary leader has (you guessed it) a vision! There are goals they want to achieve, and they try to keep their whole Unit focused on achieving those goals.

This might mean keeping the Unit goals on MyUnitBuzz updated, regularly meeting with your Unit about whether or not they are meeting those goals, and making sure everyone stays on the same page.

You know where you want to go, and you’ll do what it takes to make sure you get there.

“We must have a theme, a goal, a purpose in our lives. If you don’t know where you are aiming, you don’t have a goal.” - Mary Kay Ash

Leadership Style #3: Affiliative

One of the greatest things about being part of the Mary Kay family is just that—being part of a family. You’ll find that your Unit members end up being some of the best friends you’ve ever had.

I know some of you are reading this right now and thinking “well, they aren’t all my best friends.” And hey, I get it! Sometimes personalities just clash, and it can feel like there’s nothing you can do. That’s when it helps to have an affiliative leader around.

This is the kind of leader who utilizes team building exercises and really tries to create a positive environment for their Unit.

"People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps." - Mary Kay Ash

Leadership Style #4: Democratic

A democratic leader wants everyone to be able to participate, just like in a democracy.They believe everyone should have a say and that everyone’s opinion matters. There may be a lot of meetings that involve asking the group “so, what do you think?”

Open work environments like this are great for morale, because it makes people feel good to know their opinions are valued. As a leader, you’re also going to get some great ideas from your Unit that they may have never come up with otherwise.

“A mediocre idea that generates enthusiasm will go further than a great idea that inspires no one.” - Mary Kay Ash

Leadership Style #5: Pacesetting

A pacesetting leader has pretty high expectations and expects everyone to be able to direct themselves. This leader would expect each individual to motivate themselves to meet their goals.

This works best with Consultants who have been doing this for a while. They need less coaching and are more capable of handling it themselves. With this method, you’ll be able to sort out who in your Unit is truly a self-starter and who will need a more hands on approach.

"The speed of the leader is the speed of the gang." - Mary Kay Ash

Leadership Style #6: Coaching

Coaching leaders understand that they aren’t just helping someone be a great Consultant, they’re helping someone become a future Director. Their goal is to help everyone develop skills for the future so one day they become a leader as well.

This may be your style if you believe that every Director has to start somewhere, and you treat each Unit member like an NSD title is in their future.

“We need leaders who add value to the people and the organization they lead; who work for the benefit of others and not just for their own personal gain” - Mary Kay Ash

So which of these styles is best? It’s complicated. Trust me, I wish I could give you a better answer.

The best leadership style is probably a combination of all of these based on the situation you’re in or the person you’re speaking to. Sometimes you’ll have to be more demanding, and sometimes you’ll have to take more of a hands-off approach. It just depends what’s going on.

So take pieces of these styles along with some of the leadership traits we’ve shared in the past, and you’ll be well on your way to being an even more amazing leader than you already are.

We’d love to hear which style you think describes you the best! Let us know in the comments section below or on our Facebook page.
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May 4, 2016

You Got New Customers...Now What?

Wow, you have been rocking it lately!

You’ve been following the selling advice we gave you, and it’s working! Successful parties, 20 new customers, and inventory flying off the shelf. Your work is over, right?

Well, not exactly.

Once you’ve put in the effort to get a new customer, you may think you’re done, but it’s really just the beginning of a long relationship you want to have with them.

Your job now is to hold on to those customers, so you continue making sales to them. If you thought you could kick off your shoes and relax now that you’ve added a new customer to your Contact List, don’t worry! We’ve got some ideas to keep them coming back for more products.

Tip #1: Say Thank You

Sounds simple enough, right? But it’s something that gets overlooked a lot more than you’d think.

It makes sense for the customer to say “Thank you” to you, of course. They paid for a product, and you gave it to them. But really, you should be the one thanking them.

They could have gone anywhere else to buy their makeup—a store, another Consultant, but they came to you. Each customer you have is putting you on that path towards your first (or maybe fourth) Pink Cadillac.

Without them, you couldn’t be as successful as you are. So, always thank them for their business, and let them know how much you appreciate them.

Tip #2: Listen to Feedback

No one likes hearing criticism. I, personally, like to think that I am practically perfect in every way just like Mary Poppins.

But you and I both know that’s not exactly true. Almost, though.

Criticism is how we grow, so it’s important to pay attention to it, whether it’s positive or negative. If your customers have taken the time to give you feedback, you should take the time to listen.

I know it’s awkward to receive negative criticism, but remember that it’s also awkward to give. Make sure you show that you’re receptive to their feedback. It can be as simple as the closing line of your email. Try: “Let me know if you have any concerns or suggestions for how I could make your Mary Kay experience better!”

This invites them to give their thoughts. And as hard as it may be to hear when it’s negative, it’s going to make you a much better salesperson in the long run.

Tip #3: Show Interest in Their Lives

Have you ever been talking with someone, and they’ve said their kid’s name over and over, but by the time it’s your turn to talk, you realize you have no idea what that kid’s name is?

Welcome to my life!

If you’re anything like me, and you forget someone’s name the moment after they tell you, my advice is to write things down!

When you’re talking with your customers, make notes of the things they say—their mother’s name, weekend plans, son’s birthday—and use that information to make follow ups.

It means a lot to have someone take the time to ask how your daughter’s ballet recital went, or even wish you a happy birthday. Show them you care by calling or sending personalized messages to them. UnitWise’s email marketing feature makes that a breeze. You can create as many templates as you want, and schedule them for up to two years in advance.

It’s something people won’t forget and will be a selling point when they’re telling their friends about how awesome their Consultant is.

Tip #4: Be Available for Them

Imagine one of your customers is getting married next weekend. In all the chaos that comes with wedding planning, she forgot to buy her makeup.

Yikes! This could be a bridezilla moment in the making.

Now imagine how much more stressed out she’ll be if she can’t get ahold of you, her trusted Beauty Consultant. She’s going to go into major freakout mode, and she’ll also get pretty frustrated with you. She may even start looking elsewhere for products.

On the other hand, if you answer the call and rush over with all of her favorite products, plus some additional ones you think will match her wedding colors, you’ve earned a lifelong customer.

Now you’re glad you followed tip #3 and wrote down those colors, aren’t you?

Taking care of your customers can be a full time job, but it’s the most important one you have!

And if you follow these tips, your customers will be with you for a very long time. And they’ll tell their friends about you. Then they’ll tell their friends. And those friends will tell more friends. It may never stop!

We know our Directors have some great ways to keep customers, and we’d love to hear them! Let us know what tips you have in the comments section below or on our Facebook page.

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*UnitWise is not affiliated with Mary Kay

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