We all know that criticism of the Mary Kay company exists, right? Honestly, it seems like criticism and untrustworthiness exist just about everywhere. But sometimes, criticism and negativity about this great company can cause new consultants or even loyal unit members to be hesitant about trying something new. So how do you reassure them that you’re a trustworthy Director or NSD? Well, we’re here to help! We’ve got five unbelievably easy ways to build trust with your unit members and new consultants.
Be a Part of the Team
One of the best ways to build trust with your team is to be a team member yourself. Now we know that you’re the leader of the helm, making sure everyone reaches their goals and their own Mary Kay success. But people respond more to a coach/fellow player than a commander. Work with your unit and be there to help them when they need you.
Easy way: Ask questions instead of giving orders.
Be Upfront and Honest
Honesty is the biggest way to earn trust with your unit. Which means, lying is the easiest way to lose trust. Your unit members will know when you're not upfront with them about something, or completely honest about the unit’s goals or their own personal standings. So don’t wait to get caught in a fib; be upfront and honest, and keep all of your unit members in the loop.
Easy way: Use MyUnitBuzz to stay in communication with your members, and share important info and goals with them.
Stay True to Your Word
You told one of your unit members that you’d help them with their party—so do it! You should always stay true to your word and do what you say you’ll do. It’s one of the quickest ways for you to lose trust with your members if you fail to follow through. You expect your unit to deliver on their promises of throwing a party, building up your unit, and selling products. So shouldn’t they expect the same from you?
Easy way: Follow the golden rule: do unto others as you would have them do unto you.
It’s easy to get carried away in your usual Mary Kay director speech, convincing people just how great the company is. But to build up trust with your unit members and future members, you should always do more listening than you do talking. Listen to what they’re saying, hear them out when it comes to problems, and be understanding. Your unit members deal with customers every day; they know what customers are expecting. So listen to their advice, rather than imposing your own.
Easy way: Sit down and listen.
Make Success Your #1 Priority
You’re only as fast as your slowest member—and only as successful as your lowest earning unit member. Your number one priority as a Director or an NSD is to help your unit members succeed. Sure it’s important to recruit more people and build up a clientele, but it’s more important to make sure your members are doing well.
Easy way: Work hard and help others.
Earning trust doesn’t have to be difficult. All it takes is you being there for your unit members. But we do hope these suggestions have helped!
How do you bond and build trust with your unit members? Let us know in the comment section below or share with us on our Facebook page.