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Jun 30, 2012

Power Outage

As you may have noticed, UnitWise was temporarily unavailable late Friday evening and early Saturday morning.  This unexpected outage was caused due to some Violent Thunderstorms that affected sections of northern Virginia, Maryland, and the Washington DC area.
[Click Here to read more about these storms and consequential damages]

Now, you may be asking why this affected UnitWise?  Since we are based in Rock Hill, SC.  As you may recall, we upgraded our servers in January to be hosted on the Amazon Cloud.

Our Servers on Amazon are built with many redundancies, and are throughout the country to prevent events like this from happening.  However, technology can only come so far when faced with a natural disaster or act of God.  In this situation, one of Amazon’s Data Centers located in northern Virginia suffered from a severe electrical storm that impacted both utility power and multiple backup generators.

UnitWise was not alone in this brief outage.  Other companies such as Netflix, Pinterest, and Instagram all experienced significant downtime Friday night and Saturday morning due to these thunderstorms in north Virginia that affected our shared Amazon Data Center.   

As of this morning UnitWise was up and running properly thanks to the diligence of our programming team that has been working through the night and weekend with very little sleep to make sure that UnitWise is up and running properly.  We apologize for the inconvenience, but we are still thankful that this issue was able to be resolved in only a few hours.  

If you have further questions about this, you can contact us at heroes@unitwise.com or give us a call at 704.234.6006
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Jun 29, 2012

Thank You For Calling

If you were to visit the UnitWise office in Rock Hill, SC (by the way, you are welcome to drop by anytime) you would find Real People.  Makes sense right?  While it makes perfect sense to us, it is not always common to find a company that actually employs a team that is dedicated to customer service.  


It is all too common for companies to outsource jobs like customer support, but this practice is rarely met with enthusiasm on the part of their customers.  Because of this, UnitWise has a dedicated team of Heroes who are always standing by to take any calls, emails, and chats that come in.  


This service is always available for no additional fees to all of our customers.  So please don't hesitate to take advantage of it.  We offer Phone support, online chat, Skype, online meetings, and 24/7 email support.  


We offer online training sessions through webinars that are posted on the Upcoming Events page of UnitWise.  You are welcome to attend as many of these as you would like at absolutely no cost.  If the scheduled webinars do not fit your schedule, the Heroes would love to make an appointment just for you.








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Jun 27, 2012


Coming Thursday: New and Exciting Website Themes

This is the first of many planned updates to our Website Themes
Log in Thursday and give your site a new look with just one click of the mouse


Here is a little teaser of what's to come


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Jun 18, 2012

Our Next New UnitWise Feature

We recently held an online survey in which our users could vote for the next new feature to add to UnitWise!  Voting was held from June 1 - 15 on our Facebook Page.  We were considering 3 new features to add to UnitWise and the Winner was...


Shared Public Document Library


This new document library will allow you to view uploaded documents from others and also share your documents. This new feature will be added to UnitWise by July 15th as a gift for the new Seminar Year!  

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Jun 16, 2012

UnitWise LIVE

The Heroes with NSD Glinda McGuire
& Joe McGuire
Over the past few weeks, we have had the opportunity to speak at several different Unit Meetings for Mary Kay Directors, and even the National areas of Dacia Wiegandt & Glinda McGuire. These Live Demos began a few months ago when we traveled to Wilkesboro, NC to meet with NSD Glinda McGuire and many Directors from her National Area. 


The Heroes with Linda Heeschen


NSD Dacia Wiegandt & Lizz
Wiegandt with Glenn
After that Live Demo, we began to receive other requests from Directors in our region.  Our next Demo was in Charlottesville, VA with Linda Heeschen.  Charles and Glenn had the opportunity to attend her Unit Meeting and explain Many of the benefits of Using UnitWise.


Our Next Big Trip was in Florida!  Agie and Glenn traveled to speak to several of our Directors and their Teams, including NSD Dacia Wiegandt.  


Jeri-Lynn Arocho, Linda Pearson
& Team
Our Travels in Florida began in Melbourne.  There we met with Jamie Porter and Pam Castellana.  


The Heroes visiting Crystal McCorkle
& Lindy Horne
Our Next Stop was in Fort Myers, where we met with 3 Directors: Jeri-Lynn Arocho, Linda Pearson, Jan Adams & their teams.


In Miami, we were able to meet at the Kendall Beauty Center with NSD Dacia Wiegandt and many Directors from her National Area.


Our most recent trip was this week, when we went to Statesboro, Georgia to visit Crystal McCorkle and her Team.  


We have had such a great time visiting all these fabulous Directors and NSDs over the past few weeks!  These visits allow us to get an inside glimpse at the inner workings of these successful units.  This helps us gain a better understanding of where we need to focus our support and training efforts.


Contact the Heroes at heroes@UnitWise.com if you would like us to come visit your Unit!  



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Jun 15, 2012

DYMO Endicia - Scheduled Maintenace

Please be Advised that DYMO Endicia will be temporarily unavailable on June 16-17 due to scheduled maintenance and updates to their servers.  

The scheduled maintenance for 
DYMO Endicia will take place from 11:00PM (EST) Saturday, June 16th until 11:00AM (EST) Sunday, June 17th.

Postage purchasing and printing will not be available during this time. Please print any time-sensitive labels before the maintenance period begins. We apologize for any inconvenience.



To Learn more about DYMO Endicia and how you can use it from within your UnitWise account, check out this Video Guide!
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Jun 11, 2012

UnitWise Inventory Questions

Many of you have forwarded the below email to keep us notified. Thank You.  

Julie's email is misleading. Like with any user request, we looked into hers and responded back with the log and the audit trail for her inventory - every invoice, sales receipt, purchase order, loan/borrow and exchange was accounted for. 

After verifying this, we called and discussed with her that we have the log to track every transaction and the count matches correctly.
Then we received the below email.

If you need more info about your inventory count, please send us a detailed email with the part number(s) in question and we will be happy to look into it for you.


We stand behind our program 100%
and are always available to help with any issues that you may have with your UnitWise account.   

Please send any inquiries to Heroes@UnitWise.com
 
Thank You
Heroes at UnitWise

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Jun 8, 2012

UnitWise in Florida

UnitWise Heroes: Glenn and Agie both traveled to Florida this week to host several Live UnitWise Demonstrations.  It's always an honor to be invited to a Mary Kay meeting.  As a business that is built to help those in the Mary Kay industry,  we appreciate these opportunities to visit Directors and Consultants in their element.  

Agie met with Pam Castellana, Jamie Porter, and many of their Team Members in Melbourne, FL on Monday.  Glenn met with the teams of Jeri Lynn Arocho, Linda Pearson, & Jan Adams on Wednesday evening.  On Thursday Morning, Glenn spoke at an event hosted by NSD Dacia Wiegandt.  


"It was great seeing a lot of our current users and meeting a lot of our future users. I really enjoyed traveling and explaining all the awesome features and benefits of using UnitWise. I would like to thank everyone who attended for being so nice and I hope I can visit again soon."  

-Glenn Durand
UnitWise Product Manager

Our next Live Demo will be next Tuesday, June 12th in Statesboro, Georgia.  Our host will be Crystal McCorkle.


If you would like to have the Heroes come to your Unit Meeting, let us know by sending us an email to Heroes@UnitWise.com   We would love to Visit!    



Lizz Wiegandt, Glenn, & Dacia Wiegandt



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Jun 1, 2012

Vote For The Next New UnitWise Feature!

Our team of Heroes is always thinking of ways to make UnitWise even better!  The Support Heroes and Programming Heroes are often throwing ideas back and forth for new features.  We have recently shortlisted a few of the new features that we are considering. Since we don't have time to add all of these before the new seminar year, we need your help to pick one! 

-  Timesheet Reporting for Virtual Assistants
-  Shared Public Document Library
-  Set of 5 New Reports (Customers without purchases, Ideal Order cost, incomplete tasks, customer status changes, Contacts with notes)

Vote For Your Favorite on our Facebook Page!  Voting will end on June 15th and the winning feature will go LIVE by July 15th!  Just in time for the New Seminar Year
VOTE HERE
Dont forget to 'Like' our Facebook Page!


Voting Link on our Facebook Page

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*UnitWise is not affiliated with Mary Kay.

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